springburn dental care - Main logo
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  • 275 Springburn Way
  • Glasgow
  • G21 1JX
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  • 275 Springburn Way
  • Glasgow
  • G21 1JX
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Call us today: 01412 373 760

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Any same day CEREC Restoration (Crowns, veneers, inlays and Onlays) - only £295

Any same day CEREC Restoration (Crowns, veneers, inlays and Onlays) - only £295

Complaints procedure

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Mrs Michelle Kerr, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mrs Michelle Kerr.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

Get in touch

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Facial Aesthetics

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Danny McPhelim

David has rebuilt my faith in dentists! Thank you and all your staff for your help!

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Fiona Gowans

As someone who had an extreme phobia of dentists/practices I cannot recommend springburn dental care enough the practical its self is very modern and really spotless inside It has taken…

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Catherine Samson

One off the best dentist i’ve ever been to would recommend david to anyone

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Julie Simpson

Dave and the team are great. Professional, friendly and caring. Great team. Great practice.

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Zainab Mohammed

Great stuff and service.

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Dani Ann

Lovely Dental Practice. Dave is fantastic and really relaxes me before any treatment. Highly recommend

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Eileen Lombard

Fabulous service.

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Paul Rainey

Very professional and friendly. Put me at ease as I have a childhood fear of dentistry. Thank you.

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Sarah Lombard

Love my new smile. I highly recommend Springburn Dental Care. The staff are amazing, so friendly and make you feel at ease.

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Alanna Harper

This is the best dentist about in springburn they make u feel so comfortable and are so friendly would recommend them to everyone. Never been to a dentist that makes…

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Emma Brown

An amazing, modern practice, ran by a perfect team of lovely, easygoing people. Highly recommend!! Top dentist David Kennedy!!

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Yvonne Adams

I have always had a fear of going to the dentist but after getting treatment done by Dave my anxieties have gone.i can't recommend this practice enough .lovely practice, fab…

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Rhona Orr

Amazing! I was terrified but once I got there they put me at ease! Dave explans everything and I went to my recent appointment alone lol xx

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Alex Chiciu

Very impressed with this new dental clinic in Springburn. Modern, clean and amazing staff and dentists. Would certainly recommend Springburn Dental Care and Dave to anyone looking for a dentist.

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Thomas Kennedy

With the stress of work I found myself grinding my teeth during the night that which was very painful. David from Springburn Dental Care recommended a fully fitted mouth guard…

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Helenann Murray

Brilliant dentist make you feel really relaxed and explains exactly what they are going to do and don’t rush into it.

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Mark Prior

Brilliant dentist.

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Donna Sinclair

Great dentist, staff are very welcoming and lovely! Dave the dentist was amazing as I was a very very very anxious patient, treatment was done with alot consideration and calmly.…

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Emma Hamilton

Absolutly amazing practice! Dave is calm caring and doesnt make you feel any worse than you do about your teeth! He listens understands and comes up with a plan to…

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Sharon Kennedy

Had my brace's and crown treatment from David. Great Dentist. Lovely place and friendly staff.

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Hareem Naeem

Very nice and clean practive with mordren equipment. Lovely Staff

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Michelle Kerr

Modern practice really friendly staff. David explained all my treatment brilliant dentist. Would recommend this practice.

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Andrew Savage

Absolutely brilliant dentist service fantastic friendly staff providing pain free treatment would highly recommend to anyone thank you Dr Kennedy for looking after and improving my smile over the years…

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Agnes Craig

Fantastic dentist explains everything ... plus very good with kids

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Susan Gow

I have always been nervous about going to the dentist but Dave made me feel very comfortable. Lovely dentist with great staff.

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Richard

Would recommend this place 100%. Top staff, top service! Very happy customer.

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Louise Woods

Lovely practice. Really modern and very friendly. Would recommend

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Mandi Hamilton

As someone who suffers from extreme anxiety and has a phobia of dentists/practices I cant recommend springburn dental care enough! every member of the team is exceptional, friendly and caring…

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Donna Early

Called this dentist this morning as I’ve been in agony for a long time with my mouth. I have a bad habit of not going to the dentist until I…

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Catherine Leese

David is a fantastic dentist he takes time to explain everything, he’s very polite and friendly. I was very nervous at my last appointment but David took time to ensure…

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  • 275 Springburn Way
  • Glasgow
  • G21 1JX